Privacy policy — Votre Japon sur Mesure

Votre Japon sur Mesure takes the protection of your privacy very seriously. This policy explains what personal data we collect, why, how it is processed and what your rights are, in line with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

1. Data controller

Company: Progic System ST Co., Ltd. (プロジックシステムST株式会社)
Address: Aoyama Marutake Bldg 6F, 3-1-36 Minami-Aoyama, Minato-ku, Tokyo, Japan
Contact for any data-related question: info@progic.jp

2. Data we collect

We only collect the data you voluntarily send us through our forms:

Planning form (AI): first name, email address, travel dates and length, group composition, age range, interests, approximate budget.
Contact form: first name, last name, email address, content of your message.
“Experiences” form (Taiken): first name, last name, email, phone, dates and number of people, selected experiences, comments.
Concierge order: first name, last name, email, phone, chosen plan. Card payments are processed directly by Stripe ; we never store your card numbers.
Shared experiences (testimonials): name, email (not published), text and photo you choose to publish.

We do not collect any sensitive data and do not carry out any advertising profiling.

3. Purposes and legal bases

Purpose	Legal basis
Generate your personalised itinerary and send it to you by email	Your consent / pre-contractual measures
Reply to your enquiries	Your consent
Process and fulfil a Concierge order	Performance of a contract
Arrange the bookings and support for your trip	Performance of a contract
Publish your testimonial (if you submit one)	Your consent

4. Recipients and processors

Your data is never sold. It may be processed by technical providers (processors) strictly necessary for the service to work:

Provider	Role
Anthropic (Claude)	AI itinerary generation and message translation
Resend	Sending emails (itineraries, notifications)
Stripe	Secure processing of card payments
Cloudflare	Technical routing of requests (proxy)
Netlify	Website hosting

5. Transfers outside the European Union

Our company is based in Japan and some of the providers above are located outside the European Union (in particular in the United States). Japan benefits from an adequacy decision of the European Commission. Transfers to US providers are covered by appropriate safeguards (standard contractual clauses and/or the Data Privacy Framework), in accordance with Articles 44 et seq. of the GDPR.

6. Retention period

Enquiries and plans not followed by an order: up to 24 months after the last exchange.
Customers who have ordered a service: for the duration of the relationship, then according to applicable legal (accounting and tax) obligations.
Published testimonials: until you ask for them to be removed.

7. Your rights

Under the GDPR, you have the following rights over your data:

Right ofaccess and to a copy
Right to rectification
Right toerasure (“right to be forgotten”)
Right to restriction of processing
Right ofobjection
Right to portability of your data
Right to withdraw your consent at any time

To exercise these rights, write to us at info@progic.jp. We reply within one month.

You also have the right to lodge a complaint with the supervisory authority in your country — for example, in France, the CNIL (www.cnil.fr).

8. Cookies

This website does not use advertising cookies or marketing trackers. Only elements strictly necessary for the website to work and, where applicable, to save your form locally (your browser's local storage) may be used.

9. Security

We apply appropriate technical and organisational measures to protect your data: encrypted connections (HTTPS/SSL), restricted access, reputable providers. Payments are encrypted and processed by Stripe to the PCI-DSS standard.

10. Changes

This policy may be updated. The date of the last update is shown at the top of the page. For any question, contact us at info@progic.jp.

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